Privacy Policy

Last Updated: 7/2/2026
At Bookwyrm Does Needle Felting, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or interact with our services. By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information when you:

Place an order
Fill out a contact form
Subscribe to updates or newsletters
Request a custom order
Communicate with us by email or social media
Browse or interact with the website

The information we may collect includes:

Name
Email address
Phone number, if provided
Billing address
Shipping address
Order details
Payment confirmation details
Messages or custom order requests
Website usage information
IP address and browser/device information

2. Payment Information

Payments may be processed through secure third-party payment providers.
We do not directly store full credit card or debit card information on our website. Payment information is handled by the selected payment processor according to their own privacy and security policies.

3. How We Use Your Information

We use your personal information to:

Process and complete orders
Ship products to the correct address
Respond to questions and custom requests
Provide customer support
Send order confirmations and updates
Improve the website and customer experience
Prevent fraud or misuse of the website
Comply with legal, tax, or business record requirements
Send marketing emails only if you have chosen to receive them

We only collect information that is reasonably needed to operate the website and provide our services.

4. Email Communication

If you contact us or place an order, we may email you about your order, custom request, shipping update, or customer service issue. If you sign up for newsletters or promotional emails, you may unsubscribe at any time by using the unsubscribe link or contacting us directly. We do not send marketing emails without your consent.

5. Cookies and Website Tracking

This website may use cookies or similar technologies to improve your browsing experience.
Cookies may help us:

Remember website preferences
Understand how visitors use the website
Improve website speed and performance
Track basic analytics
Support shopping cart and checkout functions

You can disable cookies through your browser settings, but some parts of the website may not work properly if cookies are turned off.

6. Analytics

We may use analytics tools to understand general website activity, such as page visits, traffic sources, popular products, and browsing behaviour.
This information helps us improve the website, products, and overall customer experience.
Analytics information is usually collected in a general or aggregated format and does not personally identify every individual visitor.

7. Sharing Your Information

We do not sell your personal information.
We may share limited information with trusted third-party services when necessary to operate the website and complete your order, such as:

Payment processors
Shipping carriers
Website hosting providers
Email service providers
Analytics tools
Customer support or business tools
Legal or tax professionals, if required

These third parties only receive the information needed to perform their services.

8. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no online system is completely secure. While we do our best to protect your information, we cannot guarantee absolute security of data transmitted online.

9. How Long We Keep Your Information

We keep personal information only as long as reasonably necessary for:

Completing orders
Customer service
Business records
Legal or tax requirements
Resolving disputes
Improving services

Order records may be kept for business and accounting purposes.

10. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent for marketing emails
Ask how your information is being used
Request that we stop certain uses of your information

To make a privacy request, please contact us using the details below.

11. Children’s Privacy

This website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided personal information through this website, please contact us so we can take appropriate action.

12. Links to Other Websites

This website may include links to third-party websites, social media platforms, payment processors, or shipping services.

We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.

13. International Customers

If you are visiting or purchasing from outside our country of operation, please understand that your information may be processed in the country where the website, payment processor, or service provider operates.

By using this website, you consent to this processing where necessary to complete your order or provide services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

Your continued use of the website after updates means you accept the revised Privacy Policy.

15. Contact Us

For privacy-related questions or requests, please contact:
Bookwyrm Does Needle Felting
Email: Sarahbrous@gmail.com
Website: bookwyrmneedlefelting.com