Terms & Condition
Last Updated: 7/2/2026
Welcome to Bookwyrm Does Needle Felting, operated by Sarah. By visiting this website, browsing products, placing an order, or contacting us through the website, you agree to the following Terms and Conditions. Please read these terms carefully before using the website or purchasing any product.
Welcome to Bookwyrm Does Needle Felting, operated by Sarah. By visiting this website, browsing products, placing an order, or contacting us through the website, you agree to the following Terms and Conditions. Please read these terms carefully before using the website or purchasing any product.
1. About Bookwyrm Does Needle Felting
Bookwyrm Does Needle Felting is a handmade fibre art shop created by Sarah. The website offers handmade needle felted characters, fibre art pieces, stickers, creative goods, and related products.
Each fibre art piece is handmade with care, meaning small variations, textures, shapes, and details are part of the charm of the artwork.
Each fibre art piece is handmade with care, meaning small variations, textures, shapes, and details are part of the charm of the artwork.
2. Use of This Website
By using this website, you agree that you will not:
- Use the website for any unlawful purpose
- Attempt to damage, hack, disrupt, or interfere with the website
- Copy, reproduce, or misuse website content without permission
- Submit false, misleading, or harmful information
- Use the website in a way that affects other users’ experience
3. Product Information
We do our best to describe and display each product as accurately as possible. However, because every needle felted item is handmade, slight differences may occur in:
- Shape
- Size
- Colour
- Texture
- Expression
- Positioning
- Small handmade details
4. Handmade Nature of Products
Please understand that handmade fibre art is not factory-made. Each piece is individually created by hand, one fibre at a time.
Small imperfections or variations are not considered defects. They are a natural part of handmade art and make each item unique.
Needle felted pieces are delicate and should be handled with care. They are intended mainly for display, collecting, gifting, or decorative use.
Small imperfections or variations are not considered defects. They are a natural part of handmade art and make each item unique.
Needle felted pieces are delicate and should be handled with care. They are intended mainly for display, collecting, gifting, or decorative use.
5. Not Intended as Toys
Unless clearly stated otherwise, handmade needle felted items are not toys and are not intended for small children or pets.
Some items may contain small parts, wire, fibres, glue, or delicate details that could become loose if pulled, chewed, or handled roughly.
Please keep fibre art pieces away from young children and pets.
Some items may contain small parts, wire, fibres, glue, or delicate details that could become loose if pulled, chewed, or handled roughly.
Please keep fibre art pieces away from young children and pets.
6. Orders and Payment
When you place an order, you agree to provide accurate and complete information, including your name, email address, shipping address, and payment details.
All prices are listed in US-Dollars & CAD-Dollar unless stated otherwise.
Payment must be completed before an order is processed or shipped. Orders may be cancelled if payment is not successfully received.
We reserve the right to refuse or cancel an order for reasons including, but not limited to:
- Incorrect product pricing
- Product unavailable
- Suspected fraudulent activity
- Incomplete or inaccurate customer information
- Shipping restrictions
- Unexpected technical errors
7. Custom Orders
Custom orders may be available depending on Sarah’s schedule, capacity, and creative availability.
For custom work, details such as character style, size, colours, reference images, timeline, and pricing must be agreed upon before the work begins.
A deposit of 25 to 50 CAD may be required before starting a custom order.
Custom orders are usually non-refundable once work has started, as time, planning, materials, and creative labour are involved.
8. Character-Inspired Artwork Disclaimer
Some pieces may be inspired by nostalgic characters, cartoons, pop culture, or fan-favourite designs.
Bookwyrm Does Needle Felting is an independent handmade art shop and is not officially affiliated with, endorsed by, sponsored by, or connected to any cartoon studio, entertainment company, brand, franchise, or rights holder unless clearly stated.
All trademarks, character names, and original character rights belong to their respective owners.
9. Shipping and Delivery
Shipping times may vary depending on your location, postal service delays, customs processing, holidays, and other external factors.
Once an order has been shipped, delivery time is outside our direct control.
Customers are responsible for providing the correct shipping address. We are not responsible for orders lost or delayed due to incorrect or incomplete address details provided by the customer.
Any customs duties, import taxes, or additional fees charged by your country are the customer’s responsibility.
Once an order has been shipped, delivery time is outside our direct control.
Customers are responsible for providing the correct shipping address. We are not responsible for orders lost or delayed due to incorrect or incomplete address details provided by the customer.
Any customs duties, import taxes, or additional fees charged by your country are the customer’s responsibility.
10. Damaged or Lost Packages
If your item arrives damaged, please contact us within 15 days of delivery with:
For lost packages, please contact the shipping carrier first. We may assist where possible, but we cannot guarantee replacement or refund for packages marked as delivered by the carrier.
- Your order number
- Clear photos of the damaged item
- Photos of the packaging
- A short explanation of the issue
For lost packages, please contact the shipping carrier first. We may assist where possible, but we cannot guarantee replacement or refund for packages marked as delivered by the carrier.
11. Returns and Refunds
Please review our Return Policy for full details about returns, exchanges, cancellations, and refunds.
Due to the handmade and delicate nature of fibre art, certain items may not be eligible for return.
Due to the handmade and delicate nature of fibre art, certain items may not be eligible for return.
12. Intellectual Property
All website content, including text, photos, product descriptions, artwork photos, branding, logos, and original designs, belongs to Bookwyrm Does Needle Felting unless otherwise stated.
You may not copy, reproduce, sell, modify, repost, or use our content for commercial purposes without written permission.
You may share our work on social media as long as proper credit is given and the content is not altered or used misleadingly.
You may not copy, reproduce, sell, modify, repost, or use our content for commercial purposes without written permission.
You may share our work on social media as long as proper credit is given and the content is not altered or used misleadingly.
13. Website Availability
We aim to keep the website running smoothly, but we cannot guarantee that the website will always be available, error-free, or uninterrupted.
We may update, change, pause, or remove website content at any time without notice.
We may update, change, pause, or remove website content at any time without notice.
14. Limitation of Liability
Bookwyrm Does Needle Felting is not responsible for indirect, accidental, or unexpected damages related to the use of this website, products, shipping delays, or third-party services.
By purchasing handmade fibre art, you understand that the items are delicate and require careful handling.
By purchasing handmade fibre art, you understand that the items are delicate and require careful handling.
15. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after changes are posted means you accept the updated terms.
16. Contact Us
For questions about these Terms and Conditions, please contact:
Bookwyrm Does Needle Felting
Email: Sarahbrous@gmail.com
Website: bookwyrmneedlefelting.com
Bookwyrm Does Needle Felting
Email: Sarahbrous@gmail.com
Website: bookwyrmneedlefelting.com
